Booking Terms & Conditions

• Fixed price rides must not deviate from the drivers chosen route any deviation will result in the journey reverting to a fare decided by airporttaxi-london.co.uk. airporttaxi-london.co.uk will decide charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.

• Normal luggage assumes that 1 Medium Size suitcase (If you add height + width + length should not be exceeded more than 158cms or 62 inch and the weight 23kgs or 50 lbs) and 1 piece of hand luggage 56cm(H)*45cm(W)*25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). per person, any luggage that the Private Hire Vehicle cannot accommodate is the responsibility of the passenger.

• The driver has the right to refuse any passenger that he feels may be a threat to him/herself or vehicle.

• The material contained in this web site is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any Private Hire Vehicle bookings made on this site.

• It is your responsibility to inform airporttaxi-london.co.uk if could not locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections [inform us the new flight/ferry/cruise details we will change the journey date/time without charge] then we will charge you for that journey.

• Any fouling of the Private Hire Vehicle by any passenger will result in a charge of a minimum of £30.00 dependent upon the severity of the fouling.

• airporttaxi-london.co.uk cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, because the PHV are not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but customer did not get any confirmation from etc.

• Your continuous feedbacks counts a lot in the improvement of our service and we will send E mails and letters ; maximum 4 times a year requesting your perception about our service apart from informing about the exciting offers and new services. Please feel free to unsubscribe it, if you don't like to receive them anymore. The un subscription link will be at the end of the page and if you are a member you can log in to your account to un subscribe. Thank you for using our service.

• No additional charge for any flight delays. We monitor all incoming flights for all airport pickups and have our driver ready waiting with nameboard 30-40 mins after flight lands. We offer fee waiting time of 60 mins after your flight lands. If you need more time for custom clearance, immigration etc, it can be requested by calling us on +442079936006 soon as your flight lands. If the waiting time exceeded more than 60mins from flight landing time, you’ll be charged an additional £5 per 15 minutes. It is noteworthy that 95% of our customers only pay fixed prices.

• Driving time and distance shown on quotation page is only for guidance purpose, you may allow additional driving time for your journey in case of road works, diversions, road traffic, adverse weather conditions, additional pickups/drop offs, accident, breakdowns, police stop and search, terrorist threat, kidnaping, abnormal driver’s health condition, and any other reasons. You are responsible for choosing your pick-up time, we do not guarantee any driving time and or we are not responsible for any other financial losses caused or in connection with driving time. We also advise you to take extra time for airline check-in.

• We try our level best to provide the requested type of vehicle. But sometimes you may get a bigger vehicle, depending on the availability of the vehicles.

• Cancellation:

   Cancellations can be made either by calling us on +442079936006 or by email info@myminicablondon.co.uk. These requests will be dealt with on behalf of the Suppliers concerned. In the event of cancellation or any other of any booking by the Customer, compensation may be required from the Customer depending on the costs of the travel arrangements already made.

• Changes:

   We must be notified as soon as possible for any changes made to the reservations. If the changes are done before 4 hours of the requested time, no charges will be applied. However, if it is within 4 hours of the requested time; charges may be applied, depending on the loss it has caused to the pre-allocated driver or the company.

• Discounts:

   Only one discount can be applied to a booking.

• Child Seats:

   Please note that we provide child seats with additional cost if requested by the customers. We do our very best to ensure child seats are provided to the customer, but we cannot promise suitability for your child, or availability for your journey. Usage of child seats is entirely of the customer’s choice, and we cannot be held responsible or liable for their usage.

• Airporttaxi-london.co.uk will prosecute any person who causes damage to any Private Hire Vehicle booked through us.

• Airporttaxi-london.co.uk reserves the right to amend, add to, delete or revise the Reviews, any advertisement and/or web page posted on the Website at the Company’s sole discretion with or without notice.

• The pickup charge includes the first 30 mins car park fee (subjected to change as per parking contractor at designated airports) and the 30 mins fee for the meet and greet service where customers are guaranteed that our drivers will be the arrivals halls with name boards.

Write To Us

My Minicab London Ltd
16 Tarling Street,
London,
E1 0AD.
info@myminicablondon.co.uk

Popular Locations

We cover all London airports and UK ports, including many popular locations such as

Heathrow, Gatwick, Luton, Stansted, Southend, London City airport, Southampton, Dover, Harwich